Contact the editorial team
The fastest and most effective way to reach us is by email. We have three addresses, each for a different category of matter — choose the one that fits your question and it will shorten the response time.
Two email addresses · two categories
[email protected] — all substantive matters and data protection. Reports of errors in articles, suggestions for topics, requests for clarification, questions about the source of a specific number, and GDPR-based requests (access, rectification, erasure, objection). This inbox is read personally by Jarosław Wasiński. Response within 48 business hours; for GDPR matters within the period set by the regulation (up to 30 days, in practice usually much sooner).
[email protected] — business matters. Partnership proposals, advertising offers, content reprint enquiries, legal questions related to cooperation. We also reply within 48 business hours, although complex proposals (for instance a long-term affiliate contract with a broker) may need a longer review period.
Phone
If your matter is urgent or you prefer to talk:
Mobile: +48 606 662 398
Landline: +48 32 724 29 25
Hours: Monday–Friday, 9:00–16:00 CET (excluding Polish public holidays).
Phone is best for quick organisational questions. For substantive matters (anything that requires checking a specific number or source) email works better — it leaves a written record you can refer back to.
Mailing address
Please send postal correspondence to:
DragonFly · Jarosław Wasiński
ul. Srebrna 47
42-612 Tarnowskie Góry
Poland
This address is intended for official legal correspondence, invoices and documents that require a paper form. For most matters, email is faster and entirely sufficient.
Response time and what counts as a "business day"
The standard response time is 48 business hours. For us a business day is Monday to Friday (excluding Polish statutory public holidays). Messages received late on Friday land in the inbox on Monday morning, and the clock starts then.
Some substantive questions — especially those requiring verification in official sources (KNF, ESMA, FCA, broker documents) — may need a few business days for a complete answer. In such cases we first send an acknowledgement of receipt and an indicative timeline.
What we do not handle in individual contact
We do not provide investment advice by email. If you write "I have 10,000 dollars, should I invest in EUR/USD" — we will reply that we do not provide investment advice and point you to the nearest licensed adviser in your jurisdiction. This is not pedantry — it is regulation. Investment advice is a licensed activity in Poland (and equivalently elsewhere in the EU), and providing it without authorisation would expose us to legal liability.
We do not arbitrate disputes with brokers. If a broker is not paying out your funds, or if you claim that a broker mishandled an order — write to the broker's regulator (KNF, FCA, CySEC, ASIC), not to us. We can point you to where to file the complaint, but we have no authority to intervene on your behalf.
We do not run a phone line or chat. All contact is handled asynchronously by email. This keeps the quality of our replies high and prevents loss of context between conversations. If a matter is genuinely urgent (for instance a serious factual error on a published page), write "URGENT" in the subject line and we will try to reply the same day.